Sutter-Yuba Counties Mental Health Plan has adopted a Continuous Quality Improvement (CQI) philosophy to coordinate and ensure the organization meets and exceeds requirements and provides high level of consumer/provider satisfaction.

• SYMHP Quality Assessment and Performance Improvement Program (QAPI) Plan FY 19-20 Dated September 2019 
• Cultural Competence Plan Annual Update and Cultural Competence Plan Annual Report September 2019 
• Sutter-Yuba Beneficiary Handbook English 
• Sutter-Yuba Beneficiary Handbook Spanish  
• Sutter-Yuba Consumer Provider Listing (English) 
• Sutter-Yuba Consumer Provider Listing (Spanish) 

• Sutter-Yuba Performance & Outcomes Systems Adults Data Report Year 2018
• Sutter-Yuba Performance & Outcomes Systems Youth Data Report Year 2018

• Consumer Satisfaction Survey Results, May 2016 through May 2017
• Encuesta de Satisfacción, Mayo 2016 hasta Mayo 2017

Patients, family members, and friends of patients have an Advocate available to answer questions and respond to patient grievances. For further information, please call (530) 632-3202.

For your convenience, you may file a grievance or appeal using theses forms. Grievances may be filed for Behavioral Health service or billing discrepancies. Appeals may be filed to appeal a Notice of Adverse Benefit Decision you received. For a comprehensive review of our problem resolution process, please see our beneficiary handbook.

• Beneficiary Handbook
• Beneficiary Handbook (Spanish)

• Appeal Form
• Appeal Form (Hmong)
• Appeal Form (Spanish)

• Grievance Form
• Grievance Form (Hmong)
• Grievance Form (Spanish)

Please send forms to:
Sutter-Yuba Behavioral Health
Attn: QA Staff Analyst
1965 Live Oak Blvd. Suite A
P.O. Box 1520
Yuba City, CA 95991